What personal data do we collect

We may collect the following types of personal data:

• Your name, email address, company name and other contact information that allow us to meet our organisational and statutory obligations to you
• Marketing and Communications Data including your preferences in receiving marketing from us and your communication preferences
• Information about your computer and about your visits to and use of this website

What if you do not provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to help you further.

The purpose and legal basis for processing your data

We may use your personal data in the following ways:

• Comply with legal obligations which we are subject to
• Deliver services and support to you and manage those services we provide to you
• Respond to requests from you where you have given consent for us to send you information via email, text, telephone or post about our services
• Help investigate any worries or complaints you have about your services
• Carry out our obligations arising from a contract with you
• To get in touch with you if you have requested information from us. We have to do this to perform our contract with you
• To send you communications about services we provide to you or required by law i.e. related to your contract with us. These communications will not contain any marketing material
• It is necessary to perform our statutory duties
• To invoice you for our services, this is a legitimate interest as we need to maintain our accounting and tax records
• To protect our employees, clients and premises from crime, we operate CCTV on our premises which record images for security
• If we discover any criminal activity or alleged criminal activity through our use of CCTV, we will process this data for the purposes of preventing or detecting unlawful acts. Our aim is to protect our employees, clients and business from criminal activities
• The legal basis for our use of this information is our legitimate interest to protect our employees, clients and business
• Please note where we are relying on consent to process your personal data, you have the right to withdraw this consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent

Cookies

We use cookies on our website. For more information please refer to our Cookie Policy.

Sharing of your Data

We may share your personal data:

• Where we are under a legal obligation to do so, for example where we are required to share information under statute, to prevent fraud and other criminal offences or because of a Court Order for example HMRC, the police.
• With third party service providers – (only when necessary to fulfil the services they provide to us)

All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will not share information about you to anyone outside the organisation without your consent unless the law allows us to.

We will not transfer your personal data outside of the European Economic Area

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We perform regular reviews of all of the data we hold and assess whether it still needs to be kept. If there is no valid reason we delete/destroy it.

Storing Personal Data

The security of your Personal Data is very important to us. We will adopt physical, technical and organisational measures to ensure the security of Personal Data. This includes the prevention of loss or damage, unauthorised alteration, access or processing and other risks to which it may be exposed by virtue of human action or the physical or natural environment.

Changes to the privacy notice

This notice will be updated from time to time to reflect both the latest data protection laws and how we use and process your data.

Your Rights

You have the following rights in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, have any questions or feedback about this notice please contact the Data Protection Officer (DPO) James Golding

Email: hello@zapcreative.co.uk
Tel: 0844 800 3469
Address: Zap Creative Ltd, Unit 6, Chevron Business Park, Lime Kiln Lane, Southampton, UK, SO45 2QL

For more information on Data Protection in general, or if you wish to make a complaint relating to how your personal data has been used, please contact the Information Commissioner Office. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may refuse to comply with your request if your request is clearly unfounded, repetitive or excessive.